If you have a complaint about any bus, or regular coach service:
Write to the operator about it. Contact details for the bus companies serving the Calne area can be found on the Travel Options - Bus and Coach page.
Be sure to give precise information about the date, time and route number of the journey(s) concerned. If possible enclose your ticket.
You can, if you wish, use our downloadable form to send your complaint to the Bus Operator.
You should give the company a chance to respond before considering any further action.
If you are not satisfied with a complaint about unreliability, punctuality, staff behaviour or inadequacy of information, the bus industry's non-statutory Bus Appeals Body (BAB) may be able to help. Appeals relating to England (but outside Greater London) should be sent to:
The Bus Appeals BodyPlease let us know what response you received, good or not so good.
Web: www.bususers.org
Bus Users UK is an independent group which was formed to give bus passengers a voice. They form a network of locally based campaigns. Each local campaign has a representative who works to maintain and improve bus services on behalf of users.